This is a new website with more space for the Playbook. Pages are still being edited and moved.
Agency Espresso
Design thank-yous into your work
One of the biggest impacts you can have as a leader is noticing good people doing great things and thanking them.
It's great to show your appreciation straight away in conversation, email or a text — but sending a written note has an even bigger impact. Think about how you feel if someone ever sends you something in the post to say thanks.
I've built up a collection of random postcards and keep some in my laptop bag with postage stamps. It makes it easy to just dash off a quick note and drop it in a post box.
I also subscribe to a photo-card app (Touchnote in my case, but others are available) that allows me to easily send physical postcards with photos I've taken.
These two things are part of the way I've designed saying thanks into my way of working, meaning I can do it more easily and therefore more regularly.
This week, design an approach that will work for you, to make it easier to say thanks to people in a way they'll remember. And keep an eye out for opportunities to use it.
More blog posts
Agency Espresso
Stop doing things right
Early on after passing 10ish people you have to step up from being one of the team to being the leader of the team.
Agency Espresso
Things are looking up
Economic turbulence means it's much harder to just chart the same course we were on before.
Agency Espresso
Growing confidence
When everything feels a bit uncertain, staff and clients want you to give them some confidence.