Most agencies keep spinning up new internal projects, adding lanes to our motorways. Then we keep hopping between lanes until something (or someone) crashes.
When there is a crisis, or any intense period of life or work, our brains are overloaded with decisions. This is particularly true of leaders, who have to make decisions for entire organisations as well as themselves.
As the boss, your role is to lead and facilitate open, frank and safe conversations about issues. To challenge excuses. To steer the team towards accepting reality.
Part of being a boss is keeping the business, and yourself, pointed towards the difficult things that need fixing, and actually doing something about them