The most important part of your work as a leader is to support your team in their work and in their professional life as a whole.

Yet many agency leaders haven't had any training or gradual climb up the promotion ladder to learn how to do this — they suddenly find themselves in charge and just have to figure it out.

That means they see one-to-ones as something uncomfortable that they don't quite know how to handle. But they are vital in supporting your team.


One to Ones (1-1s) are a chance for the team member to 'have your ear and get your steer'. A chance for them to get their bosses input and help into: