This is a new website with more space for the Playbook. Pages are still being edited and moved.
Toolkit
In this section of the Playbook we gather useful tools and techniques that can be used across the business.
In this section
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Journey Mapping
Sketch out the experience your clients, staff, recruits or others have with your agency.
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Retrospectives
Regular reflection on the way you work is one of the best things you can do to improve and innovate.