In this section of the Playbook we gather useful tools and techniques that can be used across the business.
Toolkit
In this section
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Journey Mapping
Sketch out the experience your clients, staff, recruits or others have with your agency.
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Retrospectives
Regular reflection on the way you work is one of the best things you can do to improve and innovate.
playbook
Collaboration Matrix
Clarify the channels of collaboration your agency uses in which context — and the expectation to move information to be more lasting.