Most agencies have some period of crisis in their history. Don't panic, just work through it step by step.

Characteristics of the screw-up stage

  • You're making losses, or only tiny profits
  • Clients are leaving
  • Staff are leaving or sending their CVs out
  • There are arguments among leadership team and/or owners
  • There is gossip and rumour in the company
  • The pipeline looks bad
  • The work being delivered is low quality or just average
  • Nobody can really describe what the current strategy is
  • You can't face going into work

Common mistakes at the screw-up stage