The very first step towards a more resilient agency is working out what potential adversity you need to be ready for.
This can be really hard for most people, because either they just get a blank mind when they try to imagine what problems could come up — or they get an overwhelming mind-storm of seemingly infinite risks that makes them freeze on the spot.
So, it can help to follow a process to identify risks, and sift them to decide which to focus on. It needs to be light-weight enough to be able to regularly monitor and update.
We've developed and used a 3-step process for this:
- Horizon scan