The most important thing an agency leader can do, especially as the agency grows, is to clearly communicate the culture, strategy and purpose of the agency.
Why are we here? What will we do? How will we work together to do that?
The Pyramid of Purpose is a framework, developed by Convivio, for you to use to think about these things yourself, to collaborate on them within the agency, and to communicate them widely.
The Pyramid of Purpose looks like this:
Each of these levels of the pyramid is defined as:
The Purpose of the agency should be a clear and compelling reason for the organisation to exist. It will act as a beacon to gather the right kinds of people around the agency to become staff and clients.
What should the agency be challenged to achieve in the coming 2-3 years, in order to work towards fulfilling its purpose?
The Focus of the agency isn't a single point — it's a number of points that can help the agency triangulate to find where its best work can be done towards its Ambitions.
Why do the people in this agency want to be doing this with their lives right now? What will they get out of this?
This is the section that gets ignored by most businesses, leading to a disconnect between staff and the strategy. In agencies, this is even more important because they are primarily people businesses.
The behaviours are sometimes referred to as values, but that can lead to there being a disconnect between intention and reality. "Sure, we value those things. lets put them on the wall. Now, what do we do?" Instead, we prefer to call them behaviours and set them up as being the desired behaviours we expect to see at all levels in the agency. This is
Read more about Behaviours
What the Pyramid of Purpose represents
The layers are arranged in this order because of the logical progression up the stack.
Behaviours are Motivations capture the definition of the organisation's culture.
Then the Focus and Ambitions capture the strategy of the organisation.
The strategy is the way the CEO decides to direct the culture of the organisation to best serve the purpose.
So the strategy layers act to connect the culture to the purpose, and integrate the best of each in order to serve them both.