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Done done

When your team swings into action, make sure everyone agrees on what done looks like.

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Are we nearly there yet?

Don't just tell them you'll get there soon. Make the journey clear and engaging, make it visual.

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Aaannnnddd... ACTION!

Once the sale has been completed, and the action begins, just how action packed is it in your agency?

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A little bit famous

Building a team of people who are a little bit famous in their specialist subject is a great way to move your agency up the value ladder.

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Portfolio careers

If boxy job titles aren't what the agency needs, or the talent wants, how about we ditch them?

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The people pipeline

Recruiting and retaining talent is one of the top issues agencies face at any time, but at the moment it's particularly hard work.

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Choose your crop

What exactly is it that you sell? And what is it you won't sell?

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All the way to the top

A key part of the founder 'stepping up' as the agency grows is becoming stakeholder-level in relationships with clients.

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The client-agency zipper

In every client relationship, picture the give and take of each side meeting like a zipper — each must connect with an opposite part.

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A sales machine

If the agency is to grow calmly and healthily, it's vital that sales is something the business as a whole is designed to do, rather than any one person.

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Let's get back to basics

AgencyOps defines the 5 core areas in an agency — to help you focus on designing, reviewing and refining them.

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The big spiral

One of the frustrations I hear frequently from founders is that running an agency feels like going round in circles.

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Summer Reflections: Travelling

How could you 'travel' more in your role as founder?

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Summer Reflections: Champagne moments

Thinking back over the last 12 months, what have been the big 'champagne moments' in your agency?

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Summer Reflections: Leaving it all behind

What will be the legacy of your agency and your leadership?

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Summer Reflections: Juice bar

As the agency grows it's important to find other ways to maximise use of your creative talents.

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Summer Reflections: Out of sight

Out of sight, out of mind — that's the aim.

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The summer snowman

Your brain comes up with its very best creations when you are so relaxed and happy that you feel like you are floating on air.

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