Attracting, recruiting, developing, supporting and managing high-performing talent in your agency. Part of the SPARK framework for AgencyOps.

Agency Playbook

Measuring staff engagement

Gain a more objective view on the business that can help to see the trends over time.

Agency Playbook

One-to-Ones: supporting your team

The most important part of your work as a leader is to support your team in their work and in their professional life as a whole.

SPARK

Notes: Giving and receiving feedback

Giving feedback well is a vital part of any leadership role. But it's also really important that you're able to share your plans and ideas and consult on them — soliciting feedback from key people or the entire organisation.

People

Employing people across borders

As agencies grow, or simply try to find specialist talent, there is often a wish to hire somebody who happens to be based in another country.

Agency Playbook

Covid-safe Workplaces

What is needed so you can return to office work as a team safely and effectively?

SPARK

Progression Planning

Working with your direct reports to nurture their progression within the agency, and challenge them to grow.

SPARK

Dilemmas: Should I really hire this person?

If you're asking this question, even just quietly in the back of your mind, there's probably a good underlying cause that needs to be examined.

SPARK

CPD sprints & check-ins

To make things more manageable you split the year of CPD into four quarters, and work on them as CPD sprints

SPARK

CPD annual retrospective

The retrospective is a time to assess what went well, what could be improved, and what could be committed to doing in the next year.

SPARK

CPD annual review

An opportunity to show what has been accomplished in a year of continuing professional development.

SPARK

CPD annual planning

Evaluate the mission and create a backlog of professional development tasks for the coming year.

People

Professional Development

Learning and development in agencies is often ad-hoc, so we've developed a lightweight but more structured approach you can use.

SPARK

Healthy Recruitment process

A guide to the healthy recruitment workflow, with links to the details for the key steps in the process.

SPARK

Background screening

It's wise to conduct background screening of new recruits.

People

Structured interviews

What you should do at three phases of a structured interview — before, during and afterwards.

People

Reviewing CVs/Resumes

How to evaluate applications from candidates.

SPARK

Writing a person profile

A person profile describes the kind of person you consider would fit the bill for the roles you need to fill.

SPARK

Healthy recruitment

Your agency's entire fortunes are based on the knowledge, skills, ability and character of the people you recruit. Therefore you need to ensure you have a great recruitment process.

Find out more

and get tailor-made support

Two of the senior Convivio team take on a limited number of board roles.

Find out more

Get in touch

People

Measuring staff engagement

One-to-Ones: supporting your team

Notes: Giving and receiving feedback

Employing people across borders

Covid-safe Workplaces

Progression Planning

Dilemmas: Should I really hire this person?

CPD sprints & check-ins

CPD annual retrospective

CPD annual review

CPD annual planning

Professional Development

Healthy Recruitment process

Background screening

Structured interviews

Reviewing CVs/Resumes

Writing a person profile

Healthy recruitment

Wondering how to implement this?

Bring this expertise to your board

Get your Agency Espresso

Wondering how to implement this?

Bring this expertise to your board