22 Oct 2021: Added section on Continuous Agency Transformation, including Problem Scouting, Problem Triage, Agency Missions, Journey Mapping. Added section on the Convivio Way, including Pyramid of Purpose and Circles of Agency Leadership.

21 Oct 2021: Added Notes: Giving and receiving feedback, and One-to-Ones: supporting your team

19 Oct 2021: Added Employing people across borders

18 Oct 2021: Added Covid-safe workspaces

12 Oct 2021: Major update to the layout of the playbook landing page.

10 Oct 2021: Added Agency Lifecycle section with pages for each step of the cycle and for each role at each stage of the cycle.

09 Oct 2021: Added Foundations section with Why clients need agencies, What clients buy from agencies, Agency leadership hats,